The SaaS Podcast - SaaS, Startups, Growth Hacking & Entrepreneurship

James Gill is the co-founder and CEO of GoSquared, an all-in-one platform for SaaS businesses. GoSquared combines analytics, CRM, live chat, and marketing automation in one seamless platform.

The three co-founders started the company when they were 14 years old. They set to build an online advertising business inspired by watching the TV show 'Mad Men'. But nothing worked. As James told me, they couldn't even pay for lunch; and that was school lunch!

However, as part of their advertising business, they also built a tool with a beautiful design which gave people insights about their web traffic. And people seemed more interested in this tool, than in their advertising business.

So they turned the tool into a product and started selling that. And over time, they added live chat and CRM capabilities. Now, 10 years later, they've built a business with over 1000 paying customers and 10 employees.

This isn't a story about rapid growth and raising millions of dollars. But it is a great story about persisting through failures, following your passions, listening to your customers and solving problems you discover along the way and most importantly building a great product.

Do you want to learn how to build, launch and grow your SaaS product? Get Our Free Learning Guides.

Direct download: 144-James-Gill-GoSquared.mp3
Category:general -- posted at: 10:15pm PST

Natalie Nagele guest is the co-founder and CEO of Wildbit, a bootstrapped software company that builds web apps to help software developers collaborate better.

The company was founded in 1999 as a web development consultancy and it launched its first web app in 2005. Since then the company has launched and grown a number of products such as Beanstalk, Deploybot and Postmark which are used by over 100,000 companies.

Half of the Wildbit team works out Philadelphia, with the rest spread out around the world. And the company's culture, communication and process are specifically tailored around a remote team.

This week's interview is a story about a bootstrapped software company that generates multi-million dollars in revenue, is profitable and most of the time, its employees work no more than 40 hours a week.

The company was founded by a husband and wife team, who started out with a consulting business and eventually turned it into a product business that now has 3 successful software products and a team of 26 people across the world.

The founders do a lot of things that go against the conventional wisdom that we so often hear these days. From private offices for every employee, to a standard 40 hour work week, they've shown that you can build a profitable and successful business.

A big part of their company culture was inspired by 37Signals (the makers of Basecamp) and the book Getting Real.

My guest is a wonderful woman, who has an inspiring story to share and I love how both she and her husband, have built a people first' company culture. It's easy to talk about something like that, it's much harder to actually do it.

I'm sure you'll walk away with at least one great idea from this interview and maybe you'll be inspired to a think a little differently about your business.

Direct download: 143-Natalie-Nagele-Wildbit.mp3
Category:general -- posted at: 4:58pm PST

Laura Roeder is the founder of Meet Edgar, a social media scheduling & automation SaaS product. She started her entrepreneurial journey at the age of 22 by launching a web design business and then a social media consulting and training business. And in 2014, she decided to launch Meet Edgar, her first SaaS business. Today, the company generates over $4 million in annual recurring revenue (ARR) and has been self-funded from day one.

This week's interview is a story about a first time SaaS entrepreneur. She didn't have any experience with software and didn't the first thing about coding.

But she was already building a following in the social media space and realized that the way that most people handle social media isn't sustainable for small businesses. She thought there was a better solution and decided to build a software product.

And she's done a lot of things that many startup founders would consider counter intuitive. For example, her product's homepage is optimized for email list building and not getting people to immediately sign up for a trial.

And her approach to Facebook advertising was deceptively simple. And it went against the advice that most Facebook experts would give you. But it worked.

And she's kept her company laser focused on small businesses. She could have easily started adding more features and higher level plans for teams and agencies. But she has been very deliberate about not doing that.

In fact, her product doesn't even offer multiple plans. There's one plan, one price if you pay monthly and one price if you have annually. That's it.

And that approach has paid of her. The business is now doing over $4 million in annual recurring revenue and is continue to grow quickly.

There are some great lessons here and I hope you enjoy the interview.

Do you want to learn how to build, launch and grow your SaaS product? Get Our Free Learning Guides.
Direct download: 142-Laura-Roeder-Edgar.mp3
Category:general -- posted at: 2:00am PST

Grant Miller is the co-founder of Replicated, a service that solves the problem for companies who want to install and deploy a SaaS application behind their own firewall in a corporate data center or private cloud.

Previously, he was the co-founder of Look IO, a mobile live-chat problem that was acquired by LivePerson just 9 months after launch for several million dollars.

He and his co-founder, Marc Campbell, have already raised $6.5 million dollars for Replicated. And they're been making solid progress in growing this new business.

In this episode, we talk about what Grant has been up to since I last interviewed him a couple of years ago. We discuss lessons he's learned from this first startup and what he's doing differently this time.

And we talk about a new project that he's been working on called which has become a great resource for any SaaS business that wants to sell their product to enterprise customers.

When you deal with enterprise and corporate customers, you have a bunch of technical challenges to deal with. And your product needs to have enterprise grade features such Single Sign On (SSO), Role Based Access Control, Product Security and more.

So we talk about how (a free resource) has been developed to make it easier for any SaaS business to create an enterprise-ready product. And we look at some case studies on how some more established SaaS businesses have designed and built these features into their products.

And even if you have no intention to sell to enterprise customers, you will learn a lot in this episode about how to build a better and more robust SaaS product.

Do you want to learn how to build, launch and grow your SaaS product? Get Our Free Learning Guides.
Direct download: 141-Grant_Miller-Replicated.mp3
Category:general -- posted at: 2:00am PST